Completing your identity verification is a mandatory requirement to secure your account and clear your profile for high-volume withdrawals. International gaming platforms use the Know Your Customer (KYC) framework to prevent unauthorized access and verify user data.
Failing to complete this process or uploading incorrect documents will result in temporary withdrawal blocks. This guide details the exact documentation standards and security steps required to clear your profile checks.
Required Documentation Standards
To successfully verify your account, you must submit official, unedited files through your platform’s verification portal:
- Identity Document (ID): A clear, high-resolution photo of the front and back of your valid Computerized National Identity Card (CNIC), Passport, or Driver’s License.
- Proof of Address: A digital PDF copy or clear photo of a utility bill (electricity, gas, or water) or a formal bank statement issued within the last 90 days. The document must explicitly show your full name and residential address.
Image Quality Requirements
Automated verification systems will instantly reject files that do not meet these structural rules:
- Full Visibility: All four corners of the physical document must be completely visible within the frame of the image. Do not crop or blur the edges.
- Zero Camera Glare: Take photos in well-lit environments without using a camera flash. Reflections or glares that obscure text like your name, photo, or date of birth will cause an automatic rejection.
- Exact Data Matching: The name, date of birth, and address on your documents must match your casino registration profile information exactly.
Essential Account Security Protocols
Securing your funds requires activating additional player safety features directly within your account settings:
- Two-Factor Authentication (2FA): Link your profile to the Google Authenticator app. This ensures every login or withdrawal request requires a dynamic code from your phone, blocking unauthorized access.
- Network Security: Never access your gaming account, modify personal data, or upload identity documents while connected to public or shared Wi-Fi networks. Always use a secure private connection or mobile data.